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Support for business. IT Pros and admins. Report a privacy concern. Report a support scam. Unlock now. Try one month free. Stay a step ahead with Microsoft Windows 11 is here! See Restore or reset Surface. If your Surface won't start up or it goes to sleep and won't wake up, try waking it.

If your Surface battery won't charge or you're having other battery issues, see Surface battery won't charge or Troubleshooting Surface battery issues. If the screen flickers or is scrambled on a Surface 4 Pro, you might have to update its drivers or take other steps. See Surface Pro 4 screen flickers or is scrambled. If you still can't troubleshoot your issue, see the "Requesting service" section below.

There's a separate process for business customers. Please see Surface for Business help. If your device is already registered, select it and follow the instructions.

Depending on the product, the service offered may be a repair or a refurbished replacement. Before sending us your Surface, back up your files and remove all your accessories.

For details, see How to prepare your Surface for service. When you get a Surface back from our service center, follow the steps in Set up your Surface after service. Accessories Type Covers, the power supply, Surface adapters will be ready to use as soon as you connect them. If you purchased Microsoft Complete not applicable to Surface Headphones , you can use one of the two Accidental Damage Claims to replace your Surface.

The only cost is the deductible amount for the claim. See How much does non-warrantied service cost for your Surface device? It typically takes 3—12 business days to get your Surface back after you ship it to us, depending on where you live and barring any inventory or shipping delays.

For Surface Studio, an agent will help you and it may be shipped back to you faster. P Planner. Power Apps. Power Automate. Power BI. Publisher PC only. S SharePoint. SharePoint Syntex. Stream Microsoft Stream. T Teams Microsoft Teams. To Do Microsoft To Do. V Visio. Viva Microsoft Viva. W Whiteboard. Windows Y Yammer. Home plans. Microsoft family. Often, customers can resolve issues without assistance by using self-help content available on docs.

The VLSC download catalogue does include the Office Deployment Tool, which can be downloaded and provides more information regarding installation of Office When upgrading from an Evaluation Edition of Window Server, per the Windows Server Upgrade and Conversion Options for Windows Server , it is possible to convert your evaluation version to a retail version and then convert you retail version to Volume Licensing version.

While this is a bit more effort, both these upgrade paths are fully supported by Microsoft Technical Support. Before you proceed, we highly recommend you consult the published Windows Server Installation and Upgrade content on docs. You should find your product key in that file".