How to request remote assistance in windows 7

Mail, or whatever other program you use. Provide the person with the password, too. These are separate for a reason. If available, Easy Connect is the simplest option. If the person who connects has received an invitation file, they can also just double-click it and enter the password to connect.

The person sitting in front of the computer will receive one last prompt asking if they want to authorize the connection. After they do, the person who connects will be able to see their screen. The person sitting on front of the PC can still watch and see everything going on. At any point in time, they can close the Remote Assistance window to end the connection. Just be careful when modifying some network settings, as this could cause the Remote Assistance tool to disconnect and you may have to set up the connection once again.

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We are OPEN! Learn More. In the Code from assistant box, enter the 6-digit code you were given, and select Share sceen. Wait for your helper, then select Allow in the window that displays. Skip to content Home. Search for:. The Intune administrator in the Endpoint Manager admin center must have the following Intune roles: Update Remote Assistance : Allows administrators to modify the TeamViewer connector settings.

Request Remote Assistance : Allows administrators to start a new remote assistance session for any user. Users with this role are not limited by any Intune role within a scope.

Also, user or device groups assigned an Intune role within a scope can also request remote assistance. Team viewer works with the Company portal app. Open Troubleshooting :. In Icon View, select Troubleshooting. Windows will automatically create the invitation message, an encrypted " Invitation. Windows will automatically open a screen displaying the connection password. Tell CTI Support which email address you sent your invitation to, and the 12 character password in your Windows Remote Assistance pop-up screen.

To allow a Remote Assistance connection, click here. To suspend, change or end a Remote Assistance connection, click here. Click Start. Click Next [or Finish].