Connecting to your email account through a mobile phone will fail if you haven't registered your account through Outlook on the Web. After you sign in to your account, sign out. Then try to connect using your mobile phone. If you connect to your account using a POP or IMAP connection, you will only be able to use and synchronize your email using a wireless connection. For information about how to synchronize the contacts and calendar between your BlackBerry and your account using a wired connection, contact BlackBerry support.
For help adding the account via the BlackBerry Device Service, see How to set up a Microsoft work or school account on the BlackBerry 10 smartphone. How to enable or disable wireless contact synchronization with BlackBerry Internet Service. How to configure wireless calendar synchronization on a BlackBerry smartphone. Table of contents. Android mobile setup. Other mobile devices.
Troubleshooting on Mobile. Notes: If you have work or school account account, after you set up your email using the procedure below, see Use Microsoft on your BlackBerry device for detailed information about how to use Microsoft on your phone or tablet. Need more help? Join the discussion. Was this information helpful? Yes No. Thank you! Any more feedback?
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Easy to follow. Select Next. The Checking for supported services and policy information message displays. On the next page, specify the information you want to sync, and then select Done.
The Saving and verifying your settings message displays. Type your email address and password, and then select Next. Your BlackBerry will try to set up your email account automatically. If setup completes successfully, skip to the next step. Type your full email address for your user name for example, tony contoso. Scroll down and type the name of your email server.
Enter the name of the outgoing server. Select OK to complete the setup. Sign in to your account using Outlook Web App. For help signing in, see Sign in to Outlook Web App. What else do I need to know? If your email account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. After you sign in to your account, sign out. Then try to connect using your mobile phone.
When it cannot authenticate, you will be asked if you want to Re-enter account information or Enter the settings manually. Select Enter the settings manually , then select I will provide the settings to add this email account. Enter the full IMAP information for your account. Note: With the new Blackberry OS, this fix may not apply; however, you may want to try the above steps if you continue to have difficulty setting up your email account.
We hope this article helped you to learn how to set up email for Blackberry. For more articles, please go to Knowledge Base.
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